Support Menu and Contact Information

Problem Reporting and Tracking

The Proficiency development team uses a commercial software product called Footprints to track and resolve customer issues and enhancements. If you already have a login and password, please proceed to the Footprints Access site. Within Footprints you will find utilities to create and manage enhancement requests and/or issues involving your use of Proficiency software. If you have not been assigned login information, please contact our Proficiency support team via the information at the bottom of this page.

License Codes Utilities

Please follow the instructions here to gather machine information needed to create a Proficiency product license.

General Proficiency Questions:

ITI TranscenData
info@transcendata.com
Phone: 1-888-783-9199

Worldwide Technical Support:

proficiency_supp@transcendata.com
Phone: 1-888-783-9199 
Fax: 513-576-3994

Release Information

Proficiency Collaboration Gateway 8.1, the latest edition of ITI TranscenData’s leading Feature Based CAD Interoperability solution for manufacturers and their suppliers. Collaboration Gateway enables the transfer of complete design intelligence between major CAD systems which includes geometry, features, sketches, manufacturing info, metadata, assembly information and drawings in the conversion process.

Collaboration Gateway 8.1 features an enhanced, state-of-the-art Completion Wizard, which operates as a plug-in and tracks and validates any manual changes that a user makes involving portions of the model that could not be automatically exchanged due to CAD incompatibility differences. From within the CAD system they are using, the user is presented with detailed information about pending issues, and presented options as how to successfully complete the model. Once an option is selected the model is automatically updated and all changes are documented.

Highlights of the new release include:

• 3D Completion Wizard for NX
  Allows easy completion of exchanged models



• 2D Wizard for CATIA V5
  Allows for easy correction of converted drawings



• Faster Geometry Engine
  Dramatically improves the quality of results for Pro/E to NX, CATIA V4 to V5 and CATIA V5 to V5

The new version includes many other automatic data exchange feature support enhancements for I-deas, NX, Pro/E and CATIA V5 as well as more robust Collaboration Gateway Server architecture. Additional enhancements include:

• Support for Pro/E Wildfire 4, CATIA V5 R19 and NX 6
• Collaboration Gateway Agent grouping for optimized file transfer and load balancing
• 3D Text exchange from Pro/E to CATIA V5
• Tri-Tangent Fillet feature export from CATIA V5
• Thick Surface feature export from CATIA V5
• Closed Quilt exchange from Pro/E to NX and CATIA V5
• Dynamic Extrude feature import to NX
• Improved Variable Round export from Pro/E and CATIA V5
• Support  for I-deas models with regeneration problems and non-manifold geometry
• Support for extremely large model exchange from Pro/E to NX
• Improved exchange from higher to lower CATIA V5 Release